Quick, describe what you think a web host does on a daily basis. “Uhm, take care of servers?” is the usual response, and while that’s technically true, what does it mean? Web hosts basically help anyone who has a website keep their site up and running. They offer competitive rates, customer service, and help businesses grow their enterprise. But how?
If you’ve ever wondered what a day in the life of a web host looks like, here’s a sneak peek:
- Customer Service
Surprise! A huge part of a web host’s job is talking to customers—and the phone never stops ringing. People want to know why their server speed is slow, they have problems with payments, they want to know if a lower rate is possible, and they’re wondering what the heck is up with the latest media coverage of a hack and if they’re in danger. There are a lot of things a great web host should offer, and customer service is one of them.
You might think web hosting has little to do with person to person contact, but that’s a falsity. There’s a lot of personalized customer service involved.
- Continuing Education
There are endless types of websites out there, so it’s crucial that web hosts stay up on the latest features and software. Web hosts need to be nearly mind readers, knowing the intricacies of every possible tool before they get that dreaded call they can’t serve. Every single day, there are new software releases and gadgets on the market, so being knowledgeable is crucial.
If a web host doesn’t keep pace, their clients might think it’s time to switch to another host—even though it’s impossible to be an expert on absolutely everything. Learning is a big part of the job, and of course advancements happen at lightning speed. You’d be hard pressed to find a techie more informed than a web host.
- Server Management
This is what people really think web hosts do all day, but it’s just a part of it. Servers need to be monitored for stability and performance with each update, and as the web host’s client base expands, hardware and software changes might be in order. Simply keeping an eye on servers is an ongoing, daily task.
- Watching Security
Hackers, malware and natural disasters—oh, my! Without solid security, the hosting company’s server could be compromised. It’s the web host’s job to keep itself and all its clients protected. Security exploits abound, so this is arguably the most important aspect of the job. Regular monitoring of hardware and software is paramount.
Clients can leave content vulnerable to security breaches by mistake, so web hosts have to pick up the slack and regular change server settings to keep everyone safeguarded.