If you’re an enterprise company depending on Verizon for cloud hosting, you’ve been warned—the company is preparing for “up to” 48 hours of scheduled downtime. According to the mobile carrier, the clients who will be impacted only include enterprise customers using the API, Verizon Cloud Console, VMs and object stores. Gigaom reached out to a Verizon spokesperson and found that the massive downtime will start on January 10, but was assured it was very unlikely that the full 48 hours would be required.
This is, of course, much better than if the downtime was unscheduled or from an attack, but it does little to comfort clients who depend on Verizon to keep their online presence up and running. Having over 99 percent uptime is crucial to any website/company, but especially enterprises that have thousands of unique visitors every day. In fact, when web servers go down the visitors to any website will automatically blame the website owner, thinking they’re unprofessional or unorganized.
“That’s powerful” is the official slogan of Verizon, and it’s much more professional than AT&Ts, but it will likely be called into question over the weekend. Verizon says the downtime is for routine maintenance, and kicks off at 1am EST (which may seriously impact some users on the west coast). However, for many Verizon users, this is nothing new. Before Thanksgiving in 2014, the Verizon cloud was updated and the majority of customer VMs went without web hosting for 12 hours—although some had to wait 24 hours before they were fully online again.
Obviously, it would be seemingly best for customers if there was no downtime, but at the very least they want as little time down as possible. Verizon has doled out plenty of warnings, and the spokesperson says this gives their clients time to properly plan. However, the warning wasn’t enough to satiate some customers, who took to Twitter to complain about any amount of downtime (don’t get them started on the 48 hour possibility).
Verizon in 2015
To usher in the holidays, Verizon released Cloud Marketplace, an online shop for its enterprise cloud users. You can get cloud-based applications here as well as services that are pre-built. It touts a serious window upgrade, and it’s being speculated that the upcoming downtime will be to fine tune Verizon’s cloud services. According to Gigaom, the weekend work will allow the company to offer service updates down the road without affecting their client’s access to VMs.
Any time a web host opts for downtime, they’ve considered whether the benefits are worth the risk—and in this case, Verizon seems to think so. It’s not easy hosting any type of website, and enterprise clients can be particularly demanding (both with their server performance and customer service itself). Verizon has taken great strides in the past year to offer premium hosting and related services to businesses of all sizes, and this latest upgrade might just seal their fate as an industry hosting leader.